Feedback
At Dougherty Apartments, we are committed to continuously improving the quality, safety and experience of our services. We value feedback as an essential part of how we listen, learn and improve.
We welcome all feedback, including comments, compliments, suggestions and complaints. Staff, residents, families, representatives and stakeholders are encouraged to share feedback in ways that are safe, accessible and respectful.
Feedback can be provided through resident meetings, feedback forms available at reception, by speaking directly with any team member including any Director, the CEO, Heads of Department or leader, or by emailing feedback@doughertyapartments.org
All feedback is taken seriously and is reviewed in a timely way. We aim to acknowledge and respond within prescribed timeframes, and work with those involved to reach a fair and respectful resolution.
We respect the rights of all people to provide feedback or raise concerns without fear of disadvantage or reprisal. Privacy and confidentiality are maintained wherever appropriate.
In addition to our feedback process, a confidential whistleblower reporting pathway is available for more serious concerns or matters requiring independent escalation. Whistleblower reports can be made confidentially to whistle-blower@doughertyapartments.org
If you do have a concern or complaint, the following information resources may also be helpful.